A potentially great place to stay but for the terrible attitude of staff
The apartments are well appointed and of a decent size. They are generally clean too with nice bedsheets.
The location in Aerocity is perfect for a layover as it's close to the airport but a long drive into town if you plan on sightseeing.
However, all the positives are undercut by the atrocious service - short, sharp answers and general unhelpful attitudes from some staff really put a downer on our stay.
A good breakfast is served in the adjoining Andaz hotel building. A complicated walk down steps, narrow paths and courtyards - this isn't a major issue except that getting directions from the staff is like getting blood from a stone.
Kashish at the front desk couldn't be less helpful if she tried. Leaving me guessing and lost in the heat. In the end, I insisted she get off her seat and show me, which she begrudgingly did.
A little bit of customer service training would make the Hyatt perfect. And if directions are too difficult to describe - please put up signs.
訪客用戶
家庭出遊 一臥室公寓
入住於2025年08月
3.0
評價於:2025年08月23日
A potentially great place to stay but for the terrible attitude of staff
The apartments are well appointed and of a decent size. They are generally clean too with nice bedsheets.
The location in Aerocity is perfect for a layover as it's close to the airport but a long drive into town if you plan on sightseeing.
However, all the positives are undercut by the atrocious service - short, sharp answers and general unhelpful attitudes from some staff really put a downer on our stay.
A good breakfast is served in the adjoining Andaz hotel building. A complicated walk down steps, narrow paths and courtyards - this isn't a major issue except that getting directions from the staff is like getting blood from a stone.
Kashish at the front desk couldn't be less helpful if she tried. Leaving me guessing and lost in the heat. In the end, I insisted she get off her seat and show me, which she begrudgingly did.
A little bit of customer service training would make the Hyatt perfect. And if directions are too difficult to describe - please put up signs.
訪客用戶
家庭出遊
一臥室公寓
入住於2025年08月
訪客用戶
家庭出遊 一臥室公寓
入住於2025年08月